Service

Solid tafel Ø 130cm Charcoal

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FAQ

Where can I see Odesi furniture in real?

Odesi furniture is displayed in The Hague showroom and in retail stores throughout The Netherlands.

>Dealers

 

Can I order color samples?

You can easily order material and color samples online. Odesi furniture should blend in your home perfectly. As each monitor displays colors in a slightly different way, colors can sometimes differ from reality. For this, we advice your to order color samples.

With our color samples you can make an informed decision. By placing the samples next to your current furniture, floor and walls, you find out what the material and color combination will look like. Our products are made of natural materials. We try to minimize color differences, but keep in mind that slight color deviations are possible.

>Color samples

What is your delivery time for the furniture?

The delivery time for the our furniture is 2-3 weeks. Smaller sized products (except Flower L lamp and Level D.90 side table) can be delivered by a parcel service within 4-5 working days.

As the stock can vary, please check online  if your product is available.

For more information, please check:

>Delivery

Can I order customized furniture?

Customization only on request.

Please send your request to service@odesi.nl

Can I savely pay online?

Online payment through our webshop are secured according to the most modern standard: a secure SSL connection. Your purchases are additionally insured if you pay with Visa, Mastercard or PayPal.

Deliveries outside the Benelux, is 100% advance payment.

How will the furniture be delivered?

We work closely with transporters, specialized in luxurious furniture. The transporter will make an appointment with you for a suitable delivery day.

If you live on a floor or you have special requests, please contact us on: service@odesi.nl

Small items such as lamps and side tables (except Flower L lamp and Level D.90 side table) will be shipped by a Parcel delivery service. You will receive a track & trace code to follow your delivery process.

The assembly service for the dining tables is exclusively for delivery to the consumer who have ordered online.

>Delivery

 

How can I maintain an Odesi furniture?

Online you will find the care instructions per material:

>Maintenance

How do I order maintenance products?

You can order maintenance products online:

>Maintenance products

How long is the warranty?

We offer 2 year warranty on all Odesi products. This warranty is an addition to the already applicable legal conditions. During regular use our furniture should not show defects besides regular wear and tear. If our products show defects, we will replace or repair the product free of charge.

For more information, please see:

>Returns and refund

The warranty does not cover damage that is caused by inconsiderate use or a harmful environment. Exposure to heat and strong changes in humidity levels can cause irreversible damage to natural products as wood. Wooden furniture are best kept with a humidity level in the 45-60% range.

For more information, please see:

>Warrenty

>Maintenance advice

 

Which humidity is recommended?

Solid wooden products are best kept with an air humidity level between 45-60% range. This prevents cracks in your wooden furniture.  A natural product such as wood can slightly shrink and expand, but this the character of a natural product.

For more information, please see:

 >Maintenance advice

What should I do when something is wrong with my Odesi product?

Please contact us as soon as possible.

By e-mail: info@odesi.nl

By phone: +3170 389 8859

Monday to Friday from 9:00 to 17:00.

 

How is my personal data dealt with?

Like all companies, Odesi also adheres to the new EU Privacy Act that came into effect on 25th May 2018.

Every newsletter that you receive from us contains a link with which you can unsubscribe.