Returns and refund

14 day return policy

If you’re not satisfied with a product, simply request a return within 14 days. We will give you a full refund once we’ve received the items. You’re not even required to give us a reason, but we’re eager to hear how you think we can improve our products.

Return instructions

Returns need to be registered within 14 days of receiving the items. Please fill in the return form below, and send it to service@odesi.nl

› Download the return form

Return by parcel service

Items that are delivered by parcel service can be returned the same way. When sending with parcel service, always request a tracking number as proof.
We recommend using the original packaging. If it’s not available, please make sure you use adaquate material for protection.

Return by special transport

Special transport is required for larger furniture. In this case we will arrange the return the same way as the delivery, just in reversed order. Follow the link below to see the rates.

› Delivery and return rates

Terms and conditions

It’s important that you return the product in it’s original state. Usage marks or damage may result in loss of value. You can find the full terms and conditions below.

› Read our terms and conditions

Reimbursement

Upon receiving the items, we will refund your order within 14 days. Please make sure to fill in the bank account number (IBAN) on the return form.